Refund Policy

There are exactly two paid products:

• A Premium subscription, billed ₹399 per month or ₹3,999 per year, which unlocks downloads across the HR document tools for as long as it is active.
• A Tool Pass: ₹49, unlocking one HR document tool for 24 hours. It is deliberately time-limited and expires on its own — it is not a subscription and does not renew.

Building a resume, using any template, and exporting to PDF or DOCX are free and always have been. There is nothing to refund on the resume side because nothing there is charged for.

Because access is applied within seconds of a successful payment, refund requests are reviewed case by case rather than under a fixed cooling-off window.

A Premium subscription renews automatically at the end of each month or year, at the price you subscribed at. Razorpay charges the payment method you authorized at checkout, and your bank, card issuer or UPI app should notify you before each automatic charge. A subscription ends on its own after 12 monthly or 5 yearly payments, the end date the Razorpay checkout shows before you pay; to keep Premium after that, subscribe again. We email you a receipt for every payment, with the date of the next one.

To cancel, use “Cancel subscription” on your account page, or email support@mbresumebuilder.com from the email address on your account. Either way, we cancel at the end of the current billing period: you keep Premium until then and are not charged again.

You can also stop future charges by cancelling the AutoPay mandate in your UPI app or with your bank or card issuer. You still keep Premium until the end of the period you have paid for.

Cancelling stops future charges. It does not refund the part of a billing period you have already paid for, except in the cases below.

We refund the charge in full for:

• a duplicate charge for the same purchase,
• a renewal charged after you asked us to cancel,
• a payment that succeeded where we could not switch on what you paid for, if we cannot fix that for you,
• a charge caused by a technical problem on our side.

Please also contact support about any other charge you believe is wrong, such as an incorrect subscription renewal; we review each one.

Refunds may be declined in situations such as:

• change of mind after the purchased tool has already been downloaded,
• a Tool Pass that simply expired unused — the 24-hour window is stated before purchase and starts at payment,
• the rest of a billing period after you cancel, which stays yours to use,
• issues caused by unsupported devices, browsers, or third-party interruptions outside our control.

An approved refund goes back to the payment method you paid with, through Razorpay. Banks usually take 5–7 working days to show it on your statement once we have issued it. When a Premium payment is refunded, the Premium it paid for ends.

To request a billing review, email support@mbresumebuilder.com with your account email, payment date, plan type, and a short description of the issue.

We aim to review payment-related requests within a reasonable timeframe and may ask for transaction details to verify the request. If you are not satisfied with our answer, you can raise it with our Grievance Officer, as described on our contact page.